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FAQ

Shipping and Returns

 

What is your return policy?

All Sales Are Final. Due to hygiene reasons and the handmade nature of our products there will be no returns, exchanges or refunds.

All our products will be put through steps of quality control before being shipped to you. In the unlikely event that you receive a wrong or defective product, please email us at contact@merakiandmoon.co within 2 days of delivery with your concerns and photos for us to help you the best we can. 

We highly recommend contacting us prior to placing an order if you have any questions or doubts. We'd be happy to clarify any questions for you!


How long will it take to get my order?

All orders are processed within 10-15 business days unless otherwise specified. After processing, you order is handed off to the shipping courier. The time for your order to be shipped and delivered may vary once in the possession of the shipping courier. 

As a small business we try our best to create, pack, and ship out your orders as soon we can! Due to everything being done by hand and only being a team of two, we appreciate your patience. However, we do want to ensure your items are created with care so this time can vary due to high volumes of sales. You can expect your order to get to you in around 1-3 weeks unless you choose upgrade your shipping rate at checkout.

In the case of a shipping delay, all deliveries are carried out by courier companies that operate separately from us. We cannot be held responsible for any shipping delays due to weather or other reasons that may occur during the transit period. Once packages are shipped out, the transit will be out of our control, we do our  best to help if we can and provide tracking information for your order!

 

Can I get my order by a specific day?

We send out your packages in the order that they are placed so we are unable to rush orders. We have a 10-15 day processing time and shipping times can vary so please plan accordingly if you’d like it by a certain date. 

 

Contact Us 


How do I get in contact with you?

We would love to help with any questions or concerns you may have! 

Please email us at contact@merakiandmoon.co or message us through HERE  and we will get back to you as soon as we can. If your question is in regards to an order, please include your order number so we can help you as best we can! 

We love hearing from you through our Instagram however, we are able to assist you much faster via email or through our site with your specific orders and inquiries. 


Can I make any changes to my order?

If you need to make a change to your order, please reach out to our team by email at contact@merakiandmoon.co as soon as you can. Please keep in mind that once an order has been fulfilled and/or shipped, we are not able to change any shipping detail nor can we adjust the products ordered. 

It says my order was delivered but I didn't receive it?

We sometimes see that a package will be scanned as "delivered"  through USPS though this isn't always the case. This is especially common during high volume, holiday shipping seasons. We recommend allowing 24-72 hours to account for potential internal delays. 

Please contact your local post office and they should be able to help Additionally, we ask that you double-check with neighbors, housemates, or in any delivery areas around your home or porch where the package may have been left. During the ordering process, please ensure that your mailing address provided is accurate. We are not responsible for any lost or stolen packages.